AccountEdge Diagnostic Tools

Article ID: 2027025              Last updated:  5 March 2025

Important:  Please use these tools ONLY when directed by an AccountEdge Technical Support representative

AccountEdge includes Diagnostic Tools should our Technical Support team need to assist you when investigating and addressing an issue.

You can access these tools via the File> Diagnostic Tools menu.

      An authorisation code from the Technical Support team is required to run Diagnostic Tools.

      Diagnostic Tools should only be used if the standard file verification check reports errors.

      Diagnostic Tools should only be used when recommended and supervised by a member of the Technical Support team.

What are the Diagnostic Tools?

• Diagnostic Verification checks your company file for errors and creates a 'VerificationLog' file.  Our Technical Support team uses this log to determine the best course of action, if errors are found.

• Data Repair Options offer routines for repairing common balancing errors such as account balances, retained earnings, and item balances.

If an automated repair is unavailable during verification, the log will detail which tests are failing and provide our Technical Support team with the necessary information to manually repair the file.

Note:  If manual intervention is required, you may be asked to securely submit your company file to our Technical Support team for repair.

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