Article ID: 2027004 Last Updated: 18 April 2024
Depending on which antivirus software you are using, you may receive warnings about possible suspicious files while installing or updating AccountEdge Pro or AccountEdge NE.
AccountEdge Pro and AccountEdge NE install within a CrossOver application environment, which comes packaged with various Microsoft files. These files may be falsely flagged by some antivirus applications.
We would like to assure our customers that the source of AccountEdge packages and files are from reputable companies, namely CodeWeavers (developers of CrossOver) and Acclivity LLC, the global developers of AccountEdge. Additionally, Ledger One has had the installer packages examined by a number of antivirus companies (BitDefender, Intego, AVG and Avast) for the assurance of our customers.
1. Turn off / Deactivate your antivirus application. This will only be temporary.
2. Remove any AccountEdge Pro or AccountEdge NE .zip or .dmg files from your Downloads folder.
3. Reinstall AccountEdge Pro or AccountEdge NE on your computer using the instructions HERE.
NOTE: Ensure you return to this page after installation to complete the steps below.
4. Once the installation is complete, start AccountEdge so that you are at the Welcome Window.
5. Click the AccountEdge menu at the top left corner of your screen and Check For Updates. Install any available updates.
6. Once the installation complete and no further updates are available, start AccountEdge, open your company file and check it operates as expected.
7. Finally, please do the following:
If you wish for your antivirus provider to whitelist AccountEdge, you can report the warnings to your antivius support team for analysis and whitelisting. Please feel free to share the download links from our website with your antivirus support team if they need to examine them. Your antivirus support team can also contact the Ledger One support team for any required clarifications.
If you require assistance with installation, please do not hesitate to contact the Ledger One support team.